Returns

SUBIELAND.CA GUARANTEE – 15 Day, 100% Satisfaction

Items covered under the SubieLand Guarantee offer a 15 day no questions asked return policy. Subieland Guarantee items may be returned within 15 days of the original invoice date and must include all the original parts and contents for a refund. This guarantee does not apply to products that have been modified, damaged, misused or abused. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time. Individual items inside a kit/combo cannot be returned separately.

STANDARD RETURN POLICY – 15 Days

Unless another return policy is indicated, products sold by Subieland are covered by this Standard Return Policy and may be returned within 15 days of the original invoice date for a refund. All returns require an RMA (Return Merchandise Authorization) Number, and freight charges are strictly non-refundable. For more information regarding our freight refund policy, please refer to the Product Refunds section below. Due to the dangerous and stressful nature of racing and performance vehicles, no returns will be accepted on opened, installed, or otherwise used products. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department.

*Products purchased in a kit/combo are only eligible for return if the ENTIRE KIT/COMBO is returned at the same time.  Individual items inside a kit/combo cannot be returned separately.

NON RETURNABLE – Clearance Items, Special Orders, Backordered / Superchargers/Turbo Kits, Electrical items

Subieland often sells items that are not eligible for return. These items are labeled as Open-Box, Clearance or backordered merchandise, superchargers, turbo kits, electrical items.  The buyer assumes responsibility for any and all risks that may be associated with purchasing said items.  Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve Subieland from any and all responsibility, unless otherwise required by law. Open-Box, Clearance and Overstocked and other items listed above, aree not covered by any type of 15-day warranty or satisfaction guarantee.

Subieland also sells unique or custom order items that are often times made to order and/or are considered special order items. These items are ordered in on a case by case basis. Consequently items indicated as having this Special Order Return Policy are not eligible for returns or exchanges. Special order items require a minimum of a 50% non-refundable deposit. This deposit will not be refunded if the order is cancelled unless the items that were ordered are unattainable from the manufacturer. The buyer assumes responsibility that the items ordered will fit their needs.

REFUSED / UNDELIVERABLE ORDERS

Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. Subieland reserves the right to deduct these additional costs, in addition to all freight charges, from the product refund. If you would like to return an item it is recommended that all shipments be accepted and then sent back following our standard return process. Refusing a package has the potential to have it refused, cause delays in return shipping as well as incur additional shipping charges.

PRODUCT REFUNDS

Once your return shipment has been received and approved, a refund will be processed and a credit will automatically be applied to the original form of payment. The refund will most likely appear on your credit statement within 1-5 business days, depending on your bank’s processing practices. Please keep in mind that only returns which meet all RMA conditions and return policy requirements will be eligible for a refund. Subieland does not refund shipping charges for returned items, and orders which qualified for our Free Shipping Promotion will not receive a refund for the credited shipping charges. Any customs or duties charges incurred upon returning an international shipment will be charged to the original form of payment. Refused or undeliverable orders may also be subject to return freight fees, duties, taxes, customs charges or brokerage fees. If you have any questions regarding the refund process, please contact us @ sales@everythingft86.com

PRODUCT WARRANTIES

Subieland does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered separately under a manufacturer’s warranty. If you recently purchased a product from Subieland.ca and are concerned about the fitment or performance of your item, please contact us through email. Our customer service representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.